Residential proxies Usage FAQ

FAQ

Payment problem

Product problem

After sales support

Which locations are available in Cherry Proxy Residential Proxies?

Cherry Proxy resources cover more than 195 countries around the world. Learn more here.
Download the Cherry Proxy software and log in. You can search for and view it.
What are the benefits of your service?

◦ We offer 100% residential proxies with rich geo-targeting.
◦ Flexible country/region/city/ISP-level targeting.
◦ 80+ million IP pool.
◦ Personal approach - we can create a custom package for you.
How do I buy Cherry Proxy?

This mainly depends on your use case.
◦ Residential Proxies: online time typically varies from a few hours, supports rotating sticky sessions.
◦ Static Residential Proxies: long-term online, suitable for users who need stable IP.
◦ Socks5 Proxies: The online time usually varies from a few hours, and you can freely extract the IP and change the configuration.
◦ Unlimited Residential Proxies: unlimited traffic, only charged based on time.
◦ Rotating ISP Proxies: the longest time in the world, 24h session duration.
Determine the type of proxies you need and choose the appropriate package to order.
How long are plans valid?

Socks5 Proxies: Each successful withdrawal using a proxy IP consumes one balance, and the unused balance will remain in the account forever.
Static Residential Proxies: Each successful withdrawal using a proxy IP consumes one balance, and unused balances will remain in the account forever.
Residential Proxies: Starting from the time of purchase, the expiration time is calculated according to the purchased package time: 30 days/60 days/90 days/120 days/150 days/180 days. It will be frozen after expiration. You can unblock it by randomly purchasing a residential proxies package. The frozen balance and the balance of the newly purchased package will be added together. The expiration time is calculated based on the time of the newly purchased package.
Unlimited Residential Proxies: calculated from the time of purchase, based on the time of the package selected for purchase.
Rotating ISP Proxies: Expires after 90 days from the time of purchase.
Which forms of payment do you accept?

We support Credit Card, Alipay and virtual currency.
Can I change the type of proxy after subscribing?

Subscribing plan means your balance changes.
If you are not already using it and need to change your plan, please reach out to our support team.
How does payment verification work?

Cherry Proxy maintains high compliance standards based on the principles of deterrence and prevention of malicious activities through enforcement, ensuring the ethical use of our network and its safety.
How does Cherry Proxy billing work?

Residential proxy: Billing is based on the traffic used. The amount of traffic purchased will be the amount of traffic in the account. The corresponding amount of traffic is consumed according to the specific business scenario used. It is calculated from the time of purchase. The validity period is selected according to the package time you purchased: 30 days/60 days/90 days/120 days/150 days/180 days. The package will expire after the end of the period. You need to purchase a new proxy package order of the same type to activate it.

Static residential proxy: Billing is based on the number of IP purchased. The balance in the account will be as much as the number of IP purchased. Using one proxy consumes one balance, and the unused balance will not be deducted from the account.
What should I do if I still have a data balance in my account, but it's about to expire?

After the traffic expires, it cannot be used. When it is about to expire, if you re-purchase a new traffic package, the remaining traffic will be superimposed with the newly purchased traffic. The overall usage time is calculated from the date of new purchase, and the expiration time is calculated according to the package time you choose: 30 days/60 days/90 days/120 days/150 days/180 days.
How long will it take to receive the proxy balance after payment?

If you paid using a payment method other than bitcoin, you should receive it immediately after payment. If you are paying with Bitcoin, you will need to wait until the transaction is confirmed by the Bitcoin network, how long it takes to get confirmation depends on the Bitcoin network and the miner's fee you pay.
Can I test your proxies?

We don‘t offer trials. You can purchase the minimum amount of pricing plan to test.
Please take a look at the pricing plan to learn more.
What protocols does Rotating ISP Proxies support?

Rotating ISP Proxies can support protocols such as HTTP, HTTPS and SOCKS5 to meet different application needs.
Why was my account blocked due to a billing issue? And how do I reverify my account?

An account is blocked due to billing issues for one of the following reasons:

◦ A discrepancy between payment method and personal details
◦ The exchange status of TAXID paid through virtual currency is abnormal
◦ Too many attempts to process a declined payment
◦ Account anomalies caused by other actions
You can reverify your account to clear a billing issue

If your account is blocked, you can contact your dedicated account manager at support@cherryproxy.com.

What types of IPs do you offer?

Cherry Proxy has two types of IP networks: Residential Proxy, Static Residential
Residential Proxy: Used to access and target the most sophisticated websites, these rotating residential IPs allow you to fully emulate a real user.
Static Residential Proxy: With real residential IPs provided directly through ISPs, these IPs are most suitable for use cases that require permanent, non-rotating IPs, or for whoever needs a small amount of residential IPs.
Which proxy type should I choose - Residential or Static?

It mostly depends on your use case.
◦ Residential Proxy online time usually ranges from a few hours and supports rotating sticky sessions.
◦ Static residential online for a long time, suitable for users requiring stable IP.
What's the difference between Residential and Static?

Both are residential proxies. The difference is:
◦ Residential proxy can target to city, support postcode and ISP filtering. Is the most cost-effective residential proxy type.
◦ Static residential contains resources from the United States, the United Kingdom, and Taiwan, and does not support filtering cities. The remaining balance is not consumed during the IP validity period.
Can I choose a specific proxy location?

Sure! Buying residential proxy package offers access to the entire IP pool,
You may choose any of them.
Do you have an affiliate/referral program?

Yes! Feel free to find more information about our referral system here.
What software are the proxies compatible with?

Cherry Proxy IP pool is compatible with any software, however, the success depends on the quality of the soft.
The recommendation is to use any anti detect soft or self-written bots provided the bot has a browser fingerprint replacement.
Which proxies do you offer, IPv4 or IPv6?

We offer both, but most of them are IPv4.
How to use Cherry Proxy?

Cherry Proxy needs to download and use the software. The current version supports window system(Win7 and later versions)and perfect free software. It does not need to use whitelist/account password to extract proxy.
See the user guide for more information.
Why is my IP different on various IP checkers?

Each IP checker uses a different IP database while checking your IP. That's why you may get different results on other websites.
Are your proxies anonymous?

We recommend using anti-detection software with fingerprint substitution features to ensure full anonymity.
Not using anti-detection with fingerprint substitution may lead to getting your account blocked.
What is a Socks5 proxies?

When using a Socks5 proxy, the client establishes a connection with the proxy server, then the client sends data to the proxy server, the proxy server forwards the data to the target server, and finally returns the response to the client. This way, the target server will only see the proxy server's IP address and not the real client IP address.

Cherry Proxy provides 100% authentic residential IP and achieves a 99% successful connection rate, allowing your real IP to always remain hidden.
What is an Unlimited Residential Proxies?

Unlimited residential proxy is a proxy service package with unlimited IP and unlimited traffic. Allows users to transfer data or send requests without restrictions when using a residential proxy IP address. This type of package usually provides greater flexibility and cost-effectiveness for users or businesses that require large amounts of data transfer or frequent requests.
What is a static residential proxies?

Static residential proxies are intermediate IP addresses hosted in a data center but registered with an ISP (Internet Service Provider). Static residential proxy has the high speed of data center proxy and the anonymity of residential proxy, and has a real IP address officially assigned by ISP; static residential proxy is stable online for a long time and is suitable for users who need stable IP.
What is a residential proxies?

The IP address of a residential proxy is provided by the Internet Service Provider (ISP) rather than the data center. Each residential IP comes from a real mobile or desktop device with a precise physical location. It is trusted by the website and can help users connect to the website and other Internet services, reducing the possibility of being blocked. Cherry Proxy provides 100% real residential IP and achieves a 99% successful connection rate, allowing your real IP to always remain hidden.

Residential Proxies (traffic) will be charged according to the consumed data. The validity period ranges from 30 to 180 days. When it is close to the expiration date, the purchase of new traffic will be superimposed to re -calculate the validity period!
What is a residential proxy used for?

In theory, you can use a residential proxy for anything a regular proxy can do.
The undetectable nature of residential proxies makes them ideal for streaming media, online shopping, and data scraping on websites that block normal proxy use.
What is a Rotating ISP Proxies?

The Rotating ISP Proxies plan refers to a long-term proxy plan that charges based on traffic usage and remains valid and available for an extended period.
What are the benefits of using Socks5 proxies?

Closer to real user behavior: Socks5 proxies use IP addresses that belong to ordinary residential networks, making network traffic seem more natural and real and difficult to detect by target websites.

Normative access to specific websites: Through the Socks5 proxies, users can normalize access to specific websites, which is very useful for some scenarios that need to simulate real user behavior, such as data collection, advertising verification, competitive product analysis, etc.

More natural Web activity: Socks5 proxies are closer to the web activity of real users, helping to perform tasks more efficiently in some situations, such as AD verification or website visits.
What are the key benefits of using an unlimited residential proxies?

Unlimited data transfer: No data limit, suitable for tasks that require large amounts of data transfer.
High anonymity: Use a residential IP address to reduce the risk of being banned.
Cost Control: Fixed fees to avoid additional traffic charges.
What are the characteristics of static residential proxies?

Fixed IP Address: The IP address used by a static residential proxy is fixed and does not change when the user reconnects to the Internet like a dynamic residential proxy. This enables users to use the same IP address for network activity for extended periods of time.
More Stable Connections: Static residential proxies generally have more stable connections due to the fixed nature of IP addresses. This is very beneficial for some tasks that require continuous and stable access, such as online office, remote access, etc.
Suitable for specific purposes: Static residential proxies are usually used in specific network application scenarios, such as tasks that require stable and long-term connections, and some business activities that require higher IP address stability.
Suitable for some websites: Some websites or services have special requirements for users who use stable IP addresses. Static residential proxies can meet these requirements and ensure that users can use these services normally.
IP whitelist application: In some scenarios where IP whitelists need to be maintained, static residential proxies can be easier to manage because the IP addresses are fixed and do not need to be updated frequently.
What are the benefits of using a residential proxies?

Closer to real user behavior: Residential proxies use IP addresses that belong to ordinary residential networks, making network traffic look more natural and real and difficult to detect by target websites.
Standardized access to specific websites: Through residential proxies, users can standardize access to specific websites, which is very useful for some scenarios that need to simulate real user behavior, such as data collection, advertising verification, competitive product analysis, etc.
Reduced risk of being blocked: Because residential proxies use the average resident's network, the risk of being blocked by the target website is reduced, helping to maintain continued access.
More natural web activity: Residential proxies more closely mimic the web activity of real users, helping to perform tasks more efficiently in contexts such as ad verification or website visits.
Why was your software detected by anti-virus software? Is it safe?

Our proxy is 100% secure, it is just a false positive detection for antivirus software, as the software has the ability to change the Userproxy, screen resolution and Referer, etc.
Just close the antivirus software or manually add our software to the antivirus software whitelist.
What are the benefits of using a Rotating ISP Proxies?

Rotating ISP Proxies is billed based on traffic usage and have a validity period of up to 90 days. Users can freely use the purchased proxy service within the 90-day validity period and also enjoy the Sticky IP mode, where a single IP can be set to remain unchanged for up to 1440 minutes (24 hours). Similar to residential proxies, if the traffic is not used up within the 90-day validity period, the remaining traffic will be frozen and can be reactivated with the next recharge to continue usage.
After purchasing Socks5 proxies package, how should I use it?

1. Register Cherry Proxy account
2, Choose the Socks5 agent package you need
3. Download Cherry Proxy client from the official website
4. Click Socks5 and filter the desired country/region/city /isp level targets
5. Extract IP addresses and configure them
What can Unlimited Residential Proxies be used for?

Web crawlers and data scraping
E-commerce monitoring: Capture competitors’ product information, price changes, and inventory status to adjust your market strategy.
Market research: Collect consumer reviews, user feedback, market trends and other data for analysis and decision-making.

Ad verification
Ad display monitoring: Check the display of ads in different regions and devices to ensure the accuracy and effectiveness of ad delivery.
Prevent ad fraud: Detect and prevent false click and impression fraud through frequent visits to ad placements.

Search Engine Optimization (SEO)
Keyword ranking monitoring: Frequently query and track keyword rankings in different search engines to optimize website content.
Competitor analysis: Analyze competitors’ SEO strategies and ranking changes, and adjust your own optimization strategies.
What can static residential proxies be used for?

Online Privacy Protection: Static residential proxies can be used to protect users’ online privacy. By hiding the real IP address, users can browse the Internet more anonymously and prevent personal information from being maliciously tracked.
Data collection and crawler applications: When large-scale data collection or web crawler operations are required, static residential proxies can provide stable IP addresses to ensure long-term operation of data collection tasks.
Remote office and access: Static residential proxy is suitable for remote office scenarios, enabling users to remotely connect to the company network through a stable IP address and access internal resources and files.
Specific website access: Some websites or services have restrictions or requirements for users with fixed IP addresses. Static residential proxies ensure that users can access these services that require fixed IPs.
IP whitelist management: In scenarios where IP whitelists need to be maintained, static residential proxies can be easier to manage because the IP addresses are fixed and do not need to be updated frequently.
How to use the purchased residential proxies package?

Enter through the Proxy Setup portal on the official website. After creating a sub-account, select and extract and use it according to the required country and IP mode.
Can I buy proxies from specific countries/regions?

We offer a global range of proxies, you can screen you want the country or region of the proxy to use.
How to use the purchased Rotating ISP Proxies?

The Rotating ISP Proxies is used by authenticating with a username and password, and the traffic package can be utilized within the 90-day validity period. For detailed usage instructions, please refer to the tutorial.
Can I choose the IP of a specific country or city?

We provide IP resources in 60+ countries/regions around the world, and specific server locations are randomly and intelligently allocated to ensure the best connection performance.
What are the countries/regions currently supported by static residential proxies?

Taiwan, Hong Kong, Canada, Australia, Germany, United Kingdom, Vietnam, Malaysia, Japan, Philippines, South Korea, Thailand, United States
How long does the IP last?

Because it is a residential IP, its online time is not fixed, usually 2-6 hours, and most of them can be used for 6-12 hours. However, our software has limits on the validity period of the extracted IP. After an IP is extracted and the usage time reaches 12 hours, if you need to use it again, you need to consume another balance. This is to protect the IP pool and allow users to better use our proxy resources.
How often does the IP rotate?

We offer several flexible types of rotation. The minimum rotation interval is 1 hour.
Read this article for a more detailed description of how IP rotation works.
What countries/regions can be selected by current Rotating ISP Proxies?

The regions supported by Rotating ISP Proxies will be constantly updated. There are currently 20+ optional regions around the world. Details can be viewed on the personal dashboard. Please stay tuned for our subsequent updates.
Does Unlimited Residential Proxy support multiple protocols?

We support protocols such as HTTP, HTTPS and SOCKS5 to meet different application needs.
How to use Cherry Proxy's static residential proxies?

1. Register a Cherry Proxy account
2. Select the static residential proxies package you need
3. Download the Cherry Proxy software from the official website
4. Click on the static residential proxies, select the corresponding time package, and select the desired area
5. Extract IP and configure it
How long is the package valid for?

IP proxy balances are valid forever, one balance is consumed per plan using one proxy IP, and unused balances will remain in the account forever.
How many IPs will be available within the plan?

No matter what plan you choose, you will get access to the entire IP pool:80 mln IPs (Residential)
What are the characteristics of Rotating ISP Proxies?

Supports small-amount packages, starting from 1GB, a must-have for new users. The package has a longer validity period and can be used for 90 days. Sticky IP can support longer periods of time and can be set to remain unchanged for up to 24 hours. Wireless concurrent sessions can support no matter how many concurrent connections you need, without affecting performance or encountering limitations due to too many concurrencies.
How much IP can I use?

You have full access to our entire network of 80M+ residential IP.
How to set up and use unlimited residential proxies?

Select IP: Random Country/Region, select Extract IP.
Authentication method: Enter the generated link (including username and password) or use IP whitelist authentication.
Configure proxy settings: Configure proxy information in the anti-detection browser or other applications and connect to it.
Can I choose a static residential proxy IP for a specific location?

You can choose any of the 13 national IP resources we currently provide.
How many IPs can I use?

You have full access to our entire network of 80M+ residential IPs.
How can I change the password of my account?

You can change it in your Profile. Click on the tutorial to learn more.
Can I choose a location specific IP for the Socks5 proxies package?

You can select the corresponding country/region/city/zip code/ISP-level target and configure it according to your needs. For details, please download the client.
How many IPs can I use?

You have full access to our entire network of 80M+ residential IPs.
Can I choose an IP from a specific location?

You can select the corresponding country/city according to your needs and configure and use it. Please check the details.
Do you have any restrictions on the use of your proxies?

Yes. You can find more information about restrictions in our Terms of service.
Are all your proxy anonymous?

Yes, the proxy IPs we provide are anonymous. Anonymous proxy means that when accessing the target website, the target website cannot obtain the client's real IP address, but can only obtain the proxy IP information. This helps users protect their privacy and prevents target websites from tracking their true identity.

Do you offer payment refund?

We do not refund any paid service. Please note that all payments are final. If you think the proxy or software is not working properly, we are always available to help you resolve the problem.
Will I receive an invoice?

Yes. Iinvoice can be viewed and downloaded from the Personal Center -My account-Order Record on the official website. The invoice will give you details of what you spent.
Contact method

E-mail:support@cherryproxy.com